Questions, answered
Rxly frequently asked questions
Clear information about what Rxly does—and what it does not do.
Does Rxly give medical advice?
No. Rxly is a reminder and organizer. It does not diagnose, recommend treatment, or tell you to change medication. Ask your doctor or pharmacist about care decisions.
Can I use Rxly without an account?
Yes. Free use can stay on your device without an account. Private account sync is part of Rxly Pro.
How is the adherence percentage calculated?
Taken doses are divided by taken plus missed doses for the selected period. Skipped, pending, and future doses are excluded. If there are no counted doses, Rxly shows No doses yet.
What does Rxly Pro include?
Rxly Pro includes private account sync, expanded Shield details, Month and full-history views, insights, and a shareable doctor report. Availability can vary by platform.
What can Health Connect share with Rxly?
If you opt in, Rxly can read and write blood pressure, blood glucose, heart rate, and weight readings. You can disconnect platform sync in Health logs.
Does Rxly contact my caregiver automatically?
No. Rxly does not send messages automatically. Sharing is user initiated.
How do I request account deletion?
Open Rxly and choose Settings, Account, then Delete account. Review what will be removed and type DELETE MY ACCOUNT to confirm. Deleting an account does not cancel a subscription or erase local copies on other devices.